Submit a Lost & Found Report
If you think you’ve lost an item at a screening security checkpoint associated with VMD, please file a lost and found report.
Airport Claims
Important Claims Information
If you recently traveled through an airport where we provide passenger and baggage screening services and experienced problems while traveling, the following information is intended to provide guidance to you.
If you have lost an item at the security checkpoint or have experienced a loss or damage to your property due to passenger and baggage screening, please refer to the information below for the proper claim support option.
Two Support Options
Submit a Travel Claim
If you have experienced a loss or damage to your property and you feel this loss or damage was the direct result of a VMD employee, you may file a claim with VMD. If filing a claim with VMD, you must include proof of your loss or damage. If you feel the loss or damage was due to the air carrier, please file a claim directly with the air carrier.
Instructions for Filing a Claim
If you feel that the damage or loss was due to the negligence of your airline, you should file a claim directly with them. Most air carriers have liability limitations for lost, damaged, or stolen items. If you feel VMD was responsible for your damage, loss, or injury, you must include proof of your loss as well as evidence of how it was caused. Please see the information below for how to submit a travel claim.
Our Claims Process
Please complete the CLAIM FOR DAMAGE, LOSS, INJURY OR DEATH form. Fill out the form completely and submit within 10 days of date of loss or damage. Attach documentation regarding your specific loss/ damage claim. When possible, this documentation should include:
- Copy of receipts for original purchase
- Attach any additional information supporting your claim
- Photographs of damaged or lost items
- A copy of the notice of baggage inspection if you received one
- Receipts for repair and/or estimates for repair. (NOTE: A repair estimate MUST accompany all claims for damaged baggage)
Submit a travel claim
Did you travel through one of our partner airports?
New Jersey Airports
Atlantic City International Airport (ACY), New Jersey
Montana Airports
Glacier Park International Airport (GPI)
Wokal Field/Glasgow International Airport (GGW)
Dawson Community Airport (GDV)
Great Falls International Airport (GTF)
Havre City Airport (HVR)
L.M. Clayton Airport (OLF)
Sidney-Richland Regional Airport (SDY)
Yellowstone Regional Airport (WYS)
Have questions? Contact our customer service teams
Kansas City International Airport (MCI)
12200 N. Ambassador Drive, Suite 615, Kansas City, MO 64163
(800) 908-8110 | TSA_MCI_Operations@vmdcorp.com
12200 N. Ambassador Drive, Suite 615, Kansas City, MO 64163
(800) 908-8110 | TSA_MCI_Operations@vmdcorp.com
Greater Rochester International Airport (ROC)
1 Airport Way, Suite 200, Rochester, NY 14624
(800) 908-8110 | Rochester-Operations@vmdcorp.com
1 Airport Way, Suite 200, Rochester, NY 14624
(800) 908-8110 | Rochester-Operations@vmdcorp.com
Glacier Park International Airport (GPI)
4170 US-2, Kalispell, MT 59901
(800) 908-8110 | Montana_Operations@VMDcorp.com
4170 US-2, Kalispell, MT 59901
(800) 908-8110 | Montana_Operations@VMDcorp.com
Orlando Sanford International Airport (SFB)
1200 Red Cleveland Blvd, Sanford, FL 32773
(800) 908-8110 | sfb_operations@xceleratesolutions.com
1200 Red Cleveland Blvd, Sanford, FL 32773
(800) 908-8110 | sfb_operations@xceleratesolutions.com